DMCA Policy

ArkCloud Health respects the intellectual property rights of others and expects the same of everyone who uses the platform. This page explains how to notify us of material you believe infringes your copyright, and how to respond if your material has been removed.

Two different things can be the subject of a notice, and it helps to say which you mean:

• Content on our public website - marketing pages, documentation, blog posts and images we publish ourselves.
• Material stored in the application by a customer or one of their users - an uploaded document, an attachment, or content entered into a record. This material sits behind authentication and is not publicly accessible.

Send written notice to [email protected] with the subject line DMCA Notice. To be effective under 17 U.S.C. 512(c)(3), it must include all of the following:

• A physical or electronic signature of the copyright owner, or a person authorised to act on their behalf.
• Identification of the copyrighted work you claim has been infringed. Where a single notice covers multiple works at one site, a representative list of those works.
• Identification of the material you claim is infringing, described precisely enough for us to locate it - a URL for public content, or the account, record and file name for material inside the application.
• Your name, address, telephone number and email address.
• A statement that you have a good faith belief that the use is not authorised by the copyright owner, its agent, or the law.
• A statement that the information in the notice is accurate, and - under penalty of perjury - that you are the copyright owner or authorised to act on the owner's behalf.

• We acknowledge receipt, normally within five business days.
• For material we publish ourselves, we review it and remove or disable access to anything we determine is infringing.
• For material stored by a customer, we notify that customer, and remove or disable access to the material as required. Where the material is not publicly accessible, we work with the customer to resolve it rather than disabling an account outright, unless the circumstances require otherwise.
• We forward the notice, including your contact details, to the person who supplied the material. Assume the person you are complaining about will see your notice - that is how the counter-notice procedure works.
• We keep a record of notices received and of what we did in response.

If your material was removed and you believe that was a mistake or a misidentification, you may send a counter-notice to the same address with the subject line DMCA Counter-Notice. Under 17 U.S.C. 512(g)(3) it must include:

• Your physical or electronic signature.
• Identification of the material that was removed, and the location where it appeared before removal.
• A statement under penalty of perjury that you have a good faith belief the material was removed as a result of mistake or misidentification.
• Your name, address and telephone number.
• A statement that you consent to the jurisdiction of the federal district court for the district in which your address is located - or, if your address is outside the United States, to any judicial district in which we may be found - and that you will accept service of process from the person who sent the original notice.

We will forward a valid counter-notice to the original complainant. If they do not notify us within ten business days that they have filed an action seeking a court order, we may restore the material.

Under 17 U.S.C. 512(f), a person who knowingly materially misrepresents that material is infringing - or that it was removed by mistake - may be liable for damages, including costs and legal fees. Both notices and counter-notices are made under penalty of perjury.

We maintain a policy of terminating, in appropriate circumstances, the accounts of users who are repeat infringers.