What each product does
ArkCloud Health runs several products on one platform. Pick a product to see its capabilities - and where something is not built yet, this page says so instead of listing it as though it were.
Capabilities
Claims, denials, payments, collections, and revenue analytics for healthcare organizations.
Collections & work queues
Balance-after-insurance and self-pay recovery, with the compliance controls that work requires.
- Intelligent queue management and routing
- Account prioritisation and work distribution
- Promise-to-pay tracking
- FDCPA-aware contact controls
- TCPA consent state enforced before dialling
- Letter generation and cadences
- Skip tracing workflows
- Agent scripting
Claims & denials
Submission, remittance and appeal, on real X12 rather than a stub.
- Claims submission and tracking (X12 837)
- Remittance processing (ERA / 835)
- Clearinghouse routing (Availity, Waystar, Change Healthcare)
- Denial management and appeals
- Claim scrubbing and payer rules
- Eligibility verification
- Prior authorisation tracking
Payments & patient billing
Taking money, posting it, and proving it reconciles.
- Payment processing (Stripe, Square, Authorize.Net)
- Payment posting and reconciliation
- Payment plans
- Patient statements
- Refunds, adjustments and write-offs
- Bank file import and matching
- Processor tie-out and variance reporting
Analytics & reporting
AR performance, forecasting and the reports finance actually asks for.
- AR ageing and revenue analytics
- Denial analytics
- Agent and queue performance
- Collections forecasting
- Executive dashboards
- Custom and scheduled reports
- Export to CSV, XLSX and PDF
Contact centre
Voice and messaging wired into the account being worked.
- Amazon Connect telephony
- Inbound queues and outbound campaigns
- Live call monitoring and supervisor tools
- Call recording with authenticated callbacks
- SMS and email via Twilio and SendGrid
- Voicemail and call flows
Platform, security & compliance
The parts every ArkCloud product inherits.
- Multi-tenant isolation enforced in the database, not only in queries
- Role-based access control and permission elevation
- AES-256 encryption of PHI fields at rest
- Immutable audit logging of PHI access
- MFA enforced for privileged roles
- SSO via Google and Microsoft Entra ID
- Seven-year retention with cold-storage archival
- EHR integration (Epic, Cerner, athenahealth, HL7 FHIR)
One platform underneath
Whichever product you use, the identity, tenant isolation, audit trail and security boundary are the same ones. Products build on the platform rather than beside it.